Support

For purchase, account or appraisal help, email x.wing3189@gmail.com.

Credits have not arrived

Open Account and refresh the balance. Use “Check purchases” to resync with the App Store. If confirmation is still pending, do not purchase again. Send the product name, purchase date and transaction reference to support. Never send a recovery code or payment card details.

Restore your account

Use Account → Restore account and enter your saved PorceLens recovery code. This restores the original server balance and signs out the previous device. Without that code, contact support; recovery cannot be guaranteed solely from an App Store purchase check.

Cancel or delete

Cancel an active appraisal from its progress screen. Reserved credits are released when cancellation is confirmed. Once no appraisal is active, Account → Delete account revokes account access and requests deletion of server images and reports.

Unexpected estimate

Include the report or job identifier and explain which comparable price seems inconsistent. Auction date, fees, size, restoration and provenance can affect the comparison. A report is an informational estimate, not an authenticity certificate.